We help users of online platforms assert their rights
The Digital Ombudsman is a certified out-of-court dispute settlement body under Article 21 of the Digital Services Act (DSA), backed by the Czech think-tank Institute H21.
What can we help with?
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Blocked account
We can help you if your account was unjustifiably blocked, either permanently or temporarily
Removed content
We can help you if your content was unjustifiably removed
Restricted account
We can help you if the functions of your account or the reach of your posts were unjustifiably restricted.
Other measures
We're also addressing other practices by which these platforms infringe on your digital rights
Our assistance
Our assistance works as follows: every dispute is assigned to an independent and professionally qualified ombudsman, who reviews the case and issues a decision. The ombudsman is selected based on the subject matter of the dispute, the language of the proceedings, and their area of expertise, while ensuring that any conflict of interest is excluded. More complex cases are decided by a three-member panel to ensure a plurality of expert perspectives and greater credibility of the decision.
How Does Decision-Making Work?
In accordance with Article 21 of the DSA, our decisions are not legally binding on the parties to the dispute – they have the character of an expert and impartial assessment of the matter. Nevertheless, they carry real weight: under the DSA, online platform providers are required to engage with out-of-court dispute settlement in good faith, and our decisions serve as an important basis for further action, including potential court proceedings. Experience from other ombudsman-type institutions also shows that reasoned decisions are respected in practice in the vast majority of cases.
We are built on independence, accessibility, and a commitment to fairness. The decision-making activity of our ombudsmen is strictly independent and impartial; ombudsmen decide solely according to their best knowledge and conscience, free from any external influence. They are also independent of the Digital Ombudsman itself. Respect for the principle of viewpoint neutrality is a matter of course – we ensure a fair and balanced assessment of every case.
Ombudsmen
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The Digital Ombudsman is a certified out-of-court dispute settlement body under Article 21 of the Digital Services Act (DSA). We defend the rights of online platform users throughout the EU. Certification was granted by the Slovak Council for Media Services.
IH21 – Digitálny ombudsman, n. o.
Kupeckého 2, 902 01 Pezinok
IČO: 57273855
info@digitalniombudsman.cz