Has your account been blocked?

You can turn to us with a dispute against any provider of an online platform operating in the EU or having users in the EU, regardless of where it is based. The only exception is micro-enterprises and small businesses – out-of-court dispute settlement under Article 21 of the DSA is not available against them. This restriction does not, however, apply to so-called Very Large Online Platforms (VLOPs), which fall within our scope regardless of size – these typically include Facebook, Instagram, YouTube, TikTok, X, LinkedIn, and other major services.

No, this is not required. You can turn to us directly. If you have gone through the internal appeal, please attach its outcome and any reference number – it will speed up the proceedings.

No. In order to conduct the proceedings and deliver decisions to you, we need your identification details and an electronic address for correspondence (email or electronic mailbox). We handle your personal data in accordance with the GDPR – details can be found in our privacy policy.

No, this is not a requirement. If you have one, it will make the proceedings easier – we can obtain most of the required information directly from the platform based on the number. If you don't have one, it is enough to describe in the form as precisely as possible which content or account is involved and what happened to it, and to attach any available evidence (screenshots, communication with the platform).

Platforms usually include it in the notification of their decision – in the email about content removal, account blocking, or in the outcome of an internal appeal. You can also find it in your account settings, in the section on reports or content moderation. If you can't find it, don't worry – you can file a complaint without it.

You can still file a complaint. In the form, include what you remember – the account name, the email used for registration, the approximate time of the blocking, and any communication with the platform that you have available (e.g., in email). We can request missing materials directly from the platform, which is required by the DSA to cooperate with us.

Under the DSA, the platform is required to engage with the proceedings in good faith. If it does not respond within the prescribed time limit, or if it refuses without a legitimate reason to provide evidence that you objectively cannot obtain on your own, your assertions in the dispute will be deemed undisputed.

There is no appeal against the decision on the merits within our proceedings. However, since the decision is not legally binding, it does not close off access to the courts – you can bring the same matter before an ordinary court. Objections can only be raised against the rulings on fees or the award of costs (within 8 days from the delivery of the decision).